Live Human Intervention

SECURaGLOBE, powered by Iveda Solutions, provides remote, real-time surveillance of security cameras. When we say "real-time," we mean it. The remote surveillance facility is operational 24/7 and houses highly trained intervention specialists who monitor our customers' properties at any time they specify. We don't wait for an alarm to be triggered before we log on to our customers' cameras and assess the situation. Using sophisticated software, our intervention specialists are always there as events unfold and they can act accordingly on our customers' behalf.

 

24-hour remote surveillance facility is the nerve center of our unique IP-enabled service. How does it work? Video data from a camera at a customer site is transmitted via the Internet to Iveda Solutions' data center, where the data is hosted, processed, and stored. Video data is then instantaneously transmitted to our remote surveillance facility via a massive Internet pipe between the data center and our remote surveillance facility. This is where our highly trained intervention specialists are housed, and employ a sophisticated camera management system to assist them in efficiently and effectively monitoring the customer cameras assigned to them. During their shift, aside from monitoring, they take snapshots of events and store them in our proprietary reporting system. At the end of their shift, they generate a daily surveillance report (DSR) consisting of time-stamped snapshots of events along with detailed descriptions, and email the DSR to each customer.

The DSR not only provides proof to our customers that their properties are being protected from any criminal activity while they're asleep, but it keeps them abreast of the kinds of activities happening on their properties while they are away.

Any camera may be accessed via the Internet, but only Iveda Solutions allows our customers to have multiple simultaneous access to their cameras,

without degradation of video quality. This is made possible by the IP infrastructure Iveda Solutions built using a data center with redundant power and massive bandwidth.

Benefits:

Proactive versus After-the-Fact Response

With humans behind the cameras assessing situations in real time, they can call the police when necessary to prevent a crime. Recorded video footage only helps to investigate after a crime has already been committed, but intervention specialists respond immediately.

Proprietary Daily Surveillance Report

Every morning, our customers get an activity report in their e-mail box, consisting of time-stamped event snapshots and detailed description of events from the previous day/night.

Secure Data

We utilize a highly secure data center to process, store, and protect our customers' video footage. Our network security standards are very high, anticipating that customer video networks and especially certain camera views may be considered high-value targets for compromise. We utilize the same high standards of security as online banking, utilizing virtual private networks, firewalls, and other network security software and appliances. Iveda Solutions will always act on the side of caution, as we are continuously improving access authorization procedures and general system security.

Live Visual Verification

No more false alarms. Several cities nationwide have adopted ordinances that impose a substantial fine for every false alarm. An alarm system may be declared a nuisance for excessive false alarms and are considered unlawful. Live video verification can eliminate false alarms. With live video verification, police departments of some cities escalate response priority, depending on the seriousness of the event.

Redundancy

Video data are stored in our data center with a fail-proof storage system and at our customers' facility.

Features:

Internet Access

Allows our customers 24/7 secure, remote access to their cameras, using a web browser, anywhere there is Internet connectivity.

Data Center

Iveda Solutions utilizes a tier-4 data center which is specifically designed to host mission critical computer systems, with fully redundant subsystems and compartmentalized security zones controlled by biometric access control methods. Housed in a blast-resistant concrete structure, it guarantees 99.995 percent power, cooling and Internet availability, accessed via laser-optimized 50µm multimode fiber-optic backbone.

VOIP

We utilize voice-over-IP to allow a 1-way or 2-way communication between our intervention specialists and suspicious individuals in our customers' properties.

Camera Manufacturer Agnostic

We can monitor security cameras from all the major camera manufacturers, analog or digital.

Carrier/ISP Neutral

We can work with your current Internet provider as long as minimum bandwidth requirement is met.